iYogi Fact Sheet

About iYogi

iYogi is a leading provider of online subscription-based technical support services offered directly to consumers and small businesses across a wide range of computing and communications devices and software. Leveraging our proprietary iMantra software technology platform, we deliver on-demand support services to hundreds of thousands of subscribers globally.

The company's team of highly trained tech experts service customers across the world 24/7. iYogi's service offerings are sold on an annual subscription or per incident basis The business is privately held and venture capital funded.

Key Investors

Sequoia Capital
Draper Fisher Jurvetson
Canaan Partners
SAP Ventures
SVB India Capital Partners

Key Geographies Serviced

United States
United Kingdom
Canada
Australia

Customer Segments

Individuals
Digital Homes
SOHO (Small Office Home Office)
Small Business

Global Delivery Platform

iYogi's proprietary Global Delivery Platform, iMantra, helps personalized service delivery with customer identification, profiling and segmentation. From subscription management to call-level details, iMantra is integrated with multiple other systems for ease of access and seamless reporting:

Telephony system
Knowledgebase
Remote access
Payment gateway
Quality management system
Desktop management tools
Support dock

Products - Subscription

Annual Unlimited Tech Support - $189.99 for single PC

Support for all PCs, Printers, MP3 Players, Digital Camera and 100+ software applications
Include tools for supporting and maintaining a healthy digital life, including home networking, PC optimization, online backup, green PC optimization, and PC health check

Products - Incident

For Retail

Setup & Install
Diagnostic & Repair
Security
Optimisation
Networking
Usability & How-to

Customer Experience

iYogi offers a range of powerful tools that complement its award-winning remote support service, for helping customers maintain their technology at peak performance. iYogi's products include iYogi Smart PC Scan, iYogi Support DockSM, iYogi Green PC, and iYogi PC Optimization.

Certification & Partnerships