| Company |
India (Gurgaon) - USA (New York) - Mauritius
Established - May 2005
Privately held with investment from SAP Ventures, Canaan Partners & SVB India Capital Partners |
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| Employees |
550+ |
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| Target Markets |
Individuals
Digital Home
SOHO (Small Office Home Office)
Small Business |
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| Geographies |
United States
United Kingdom
Canada
Australia
...and fast expanding to 12 additional geographies across the globe |
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| Resolution Rate |
86% |
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| Customer Satisfaction |
95% audited across 99% customers |
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| Certifications |
Microsoft Gold Certified Partner
Microsoft Certified Professional - Systems Engineer
Microsoft Certified Systems Administrator |
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| Delivery |
24X7X365
Phone & remote access
Support Dock [desktop dashboard] - iYogi's proprietary Tool Bar rests on the user's desktop to offer a single interface to the user for proactive maintenance and support. Support Dock offers the following functionalities: |
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Instant Recovery |
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An incremental back-up system that can be programmed to a daily/weekly/monthly frequency to restore the PC to the lastknown good condition for softwares, data files and personal settings. System recovery within 15 minutes for 10 GB data. |
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Push-to-Talk |
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An intelligent dialer to schedule a call with the iYogi technician (including the option for a preferred technician) without requiring to browse through Interactive Voice Response (IVR). |
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Live Help |
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Instantaneous hands-free trouble shooting that eliminates the telephony process through remote access. |
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PC Maintenance |
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Proactive PC health-check functionalities including disk management, defragmentation, disk clean-up, startup manager, browser optimization and memory optimization. |
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My iYogi User Space |
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Individual subscriber space featuring real-time user/PC information as recorded by iYogi, call history, resolution status, video review files of remote support actions, online data repository and networking platform to connect with other iYogi customers across the globe. |
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Differential Online Back-up |
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Stores data in encrypted form for data security and saves up to
five (5) last versions. |
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| Products - Home & SOHO |
| Annual Unlimited Subscription |
$219.99 Per-computer per-year [MSRP] |
| Green PC Services |
$24.99 Per-computer [MSRP] |
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| Products - Business |
| Annual Unlimited Subscription |
$219.99 Per-computer per-year [MSRP] |
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| Microsoft Windows Server |
- Diagnose & repair |
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| Microsoft Windows Server |
- Set-up & install |
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| Microsoft Windows Server |
- Annual Unlimited Subscription |
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| Microsoft Exchange Server |
- Diagnose & repair |
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| Microsoft Exchange Server |
- Set-up & install |
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| Microsoft Small Business Server |
- Diagnose & repair |
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| Microsoft Small Business Server |
- Set-up & install |
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| Google Apps |
- Set-up & install |
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| Google Apps |
- Troubleshooting & Support |
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